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Genesys Cloud CX: Developer Certification Sample Questions (Q21-Q26):

NEW QUESTION # 21
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A. 20 chats and calls must be answered in 80 seconds.
B. 80% of calls must be answered within 20 seconds.
C. 20 chats and calls must be answered in 80 seconds.
D. 80 calls must be answered every 20 seconds.

Answer: B

Explanation:
In Genesys Cloud CX, a Service Level of 80 with a Service Level Target of 20 seconds means the goal is to answer 80% of incoming voice interactions within 20 seconds, aligning with common contact center performance standards.

NEW QUESTION # 22
Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?

A. The agent is automatically placed into an ACW status, and the system will automatically set the status to Available when the After Call Timeout is reached. The agent cannot set the status to Available if the ACW is completed early.
B. The agent may or may not complete ACW. The system will set the status to Available after the interaction is completed. The agent is responsible for setting the availability appropriately if performing ACW.
C. The ACW status for the agent and will remain in that status until a Wrap-Up code is selected and the ACW is manually completed.
D. Once the ACW status starts for the agent, the system will automatically set the status to Available again when the After Call Timeout is reached. The agent can set the status to Available if the ACW is completed early.

Answer: A

Explanation:
In Mandatory, Time-boxed, No early exit ACW, agents are forced into ACW status after an interaction and must remain in that status until the timeout completes. They cannot exit early, ensuring consistent post-call handling within the defined time window.

NEW QUESTION # 23
Which ACD routing method routes an interaction to the next available agent?

A. BullseyeACD
B. Preferred Agent
C. Disregard Skills. Next Agent
D. Standard ACD

Answer: D

Explanation:
The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.

NEW QUESTION # 24
Which of the following statements are true? (Choose two.)

A. Genesys Cloud CX does not allow integrations for cloud storage.
B. Genesys Cloud CX maintains the recordings and the metadata indefinitely.
C. Genesys Cloud CX allows cloud storage using integration.
D. Genesys Cloud CX allows recording downloads using Platform Recording APIs.

Answer: C,D

Explanation:
Genesys Cloud CX provides Platform Recording APIs that enable users to download recordings programmatically. This allows for efficient retrieval and management of recorded interactions.
Genesys Cloud CX supports integrations with cloud storage services, such as AWS S3, allowing organizations to store recordings externally. This facilitates bulk downloading and long-term storage of recordings.

NEW QUESTION # 25
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

A. The user's phone is unplugged.
B. The user may have deleted the icon.
C. The Phone number is being used by a different user.
D. The user is not assigned the appropriate role.

Answer: D

Explanation:
In Genesys Cloud CX, access to telephony features, including the ability to make and receive calls, is controlled by roles and permissions. If the required telephony-related permissions are not assigned to the user's role, the phone call icon will not appear in the interface.

NEW QUESTION # 26
......

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100% Pass Quiz 2025 Genesys GCX-GCD: Updated Positive Genesys Cloud CX: Developer Certification Feedback

GCX-GCD Reliable Test Forum - GCX-GCD Exam Consultant

Genesys Cloud CX: Developer Certification Sample Questions (Q21-Q26):

Genesys - Efficient GCX-GCD - Positive Genesys Cloud CX: Developer Certification Feedback

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